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    Shipping and Returns

    Shipping

    We want to make as many of you lovely people as happy as possible with our products. And we all love free shipping right?

    We ship our products to every country worldwide for FREE.

    Except North Africa, China, and Singapore. 

    Our shipping works as follow;

    24 hours to process the order once you have placed it.

    24 - 72 hours to testing and Quality Control.

    7 - 14 Days shipping depending on your location. 

    We have a 100% Shipping Guarantee so rest assured you will definitely receive it.

    Returns

    If you don't love it, return it. 

    Forged Monarchy™ is committed to quality products and your satisfaction is 100% guaranteed.

    If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 60 days of time of purchase and receive a full refund for the price of the product.

    Shipping charges will not be refunded.

    Forged Monarchy™ does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees. We will issue your refund within (24-72) hours of receiving the returned merchandise.

    RETURN INSTRUCTIONS:

      1. Contact our customer services team at service@forgedmonarchy.com to investigate the issue with your order.
      2. From there we will determine what the problem is with your order and give a choice of 3 solutions; -
    a) Partial refund and you keep the product,
    b) Keep the product and we will replace it free of charge
    c) A full refund for the price of the product once you have confirmed with our support team that the product has been returned.

    (We do not provide return shipping labels so please make sure the information is accurate when you send it.)

    IMPORTANT: PLEASE WRITE YOUR NAME AND ORDER NUMBER ON THE OUTSIDE OF THE BOX

    Email : service@forgedmonarchy.com to let us know your order number and to give us confirmation that the product you want to return is in the mail en route to us. (IMPORTANT: ORDER NUMBER MUST BE INCLUDED) 

    Once received we will ensure the canvas is not damaged and then help you 1-on-1 with the process of getting your refund or exchange, which will be processed 24-72 hours after receiving the returned merchandise.

    BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE YOU HAVE PROOF OF RETURN.

    NOTE: EXCHANGES CAN ONLY BE DONE IF YOU WANT TO GET A REPLACEMENT, NOT A NEW PRODUCT.

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    Forged Monarchy™ Support

    service@forgedmonarchy.com

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